Terms of Service

1. Scope

1.1. The following general terms and conditions in their current version at the time of the order apply exclusively to the business relationship between “Ketoreto”, Gahr & Mayer GesbR (referred to as “seller”) and the customer (referred to as “customer”). By placing an order, the customer agrees to the general terms and conditions. The general terms and conditions are referred to both in the footer of the website and during the ordering process.

1.2. If you have any questions about your order or the online shop, or if you have any complaints or objections, please contact us by email at info@ketoreto.at.

1.3. Consumer within the meaning of these Terms and Conditions means any natural person who concludes a legal transaction for a purpose that cannot be attributed to his or her commercial or professional activity.

1.4. Any deviating conditions of the customer will not be accepted.

2. Offers and service descriptions

2.1. The presentation of the products in the online shop does not constitute a legally binding offer. Descriptions of services on the website or in the seller's online shop do not have the character of a representation or guarantee.

2.2. All offers are only valid while stocks last. Errors excepted.

2.3. Illustrations are always to be understood as symbolic images. Due to different color representations and resolutions on screens, these may differ slightly from reality. In particular, images of finished baked goods in baking mixes are to be understood as symbolic images that were produced by professionals.

3. Order process and conclusion of contract

3.1. Products can be selected from the seller's range without obligation and collected in the shopping cart.

3.2. After selecting the goods, the customer can complete the order and initiate the payment process by clicking on the “Checkout” button.

3.3. By clicking on the "Checkout" button, the customer submits a binding offer to purchase the goods in the shopping cart. The customer can change and view the data at any time before submitting the order. Required information is marked with an asterisk (*).

3.4. After the purchase, an automatic order confirmation will be sent by email, in which the customer's order is listed. The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller sends the ordered product to the customer within the delivery period.

4. Prices and shipping costs

4.1 All prices stated on the Seller’s website include the applicable statutory value added tax.

4.2. In addition to the prices stated, shipping costs will be charged for delivery. Information about shipping costs is provided under the "Shipping" section in the footer of the website and during the ordering process. The amount of the shipping costs is calculated and displayed based on the address provided before the order is completed.

5. Delivery, availability of goods

5.1. The estimated delivery time for available goods is indicated in the “Shipping” section in the footer of the website and is also displayed after the address has been entered during the ordering process.

5.2. If delivery is delayed by more than an additional 14 days, both parties have the right to withdraw from the contract by email. In this case, the seller will refund any payments already made by the customer.

6. Terms of payment & retention of title

6.1 During the ordering process, you can choose from the available payment methods.

6.2 “Shopify Payments” is commissioned to process payments. This service in turn processes the payment with third-party providers (Klarna, credit cards, PayPal, etc.). The shop operator has no influence on the payment processing and cannot be held liable for it.

6.3 If the customer commissions third-party providers to process payments (Paypal, credit cards, etc.), their general terms and conditions apply.

6.4. If the customer fails to pay the invoice after the payment deadline has expired, he will be in default of payment. In this case, we reserve the right to charge interest on arrears or to withdraw from the purchase contract directly.

6.5 The delivered goods remain the property of the seller until full payment has been made.

7. Warranty and Guarantee

7.1 The warranty is determined according to statutory provisions.

7.2. An additional voluntary guarantee only exists if it is expressly stated by the seller for products.

8. Liability

8.1. The statutory eligibility requirements apply to the seller's liability for damages. In addition, the following exclusions and limitations of liability apply.

8.2 The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.

8.3. To the extent that the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

9. Storage & modification of the contract text

9.1 You can view the most current version of the General Terms and Conditions at any time on the website or in the online shop at www.ketoreto.at. We reserve the right, at our sole discretion, to update, change or replace any part of these General Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website regularly for possible changes. Your continued use of or access to our website or the Service after we post any changes to these General Terms and Conditions will be deemed to be your acceptance of those changes.

9.2 To save the contract text, the customer can also print out the terms and conditions at any time or request them by email to info@ketoreto.at.