Allgemeine Geschäftsbedingungen

1. Scope

1.1. The following general terms and conditions apply exclusively to the business relationship between “Ketoreto”, Gahr & Mayer GesbR (referred to as “seller”) and the customer (referred to as “customer”) in the version valid at the time of the order. By ordering, the customer agrees to the terms and conditions. The terms and conditions are referred to both in the footer of the website and during the ordering process.

1.2. If you have any questions about ordering and the online shop, or if you have any complaints or objections, you can contact us by email at info@ketoreto.at.

1.3. Consumer within the meaning of these General Terms and Conditions means any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or professional activity.

1.4. Differing conditions from the customer will not be recognized.

2. Offers and service descriptions

2.1. The presentation of the products in the online shop does not constitute a legally binding offer. Service descriptions on the website or in the seller's online shop do not have the character of an assurance or guarantee.

2.2. All offers are valid only while supplies last. Errors excepted.

2.3. Illustrations are always to be understood as symbolic images. Due to different color representations and resolutions on screens, these may differ slightly from reality. Above all, images of finished baked goods in baking mixes are to be understood as symbolic images that were made by professionals.

3. Ordering process and conclusion of contract

3.1. Products can be selected from the seller's range without obligation and added to the shopping cart.

3.2. After selecting the goods, the customer can complete the order and initiate the payment process using the “Checkout” button.

3.3. Using the “Checkout” button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*).

3.4. After the purchase, an automatic order confirmation will be sent by email listing the customer's order. The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller sends the ordered product to the customer within the delivery period.

4. Prices and shipping costs

4.1. All prices stated on the seller's website include the applicable statutory sales tax.

4.2. In addition to the stated prices, shipping costs for delivery will be charged. Shipping costs are indicated under “Shipping” in the footer of the website and during the ordering process. The amount of shipping costs is calculated and displayed based on the address provided before the order is completed.

5. Delivery, availability of goods

5.1. The estimated delivery time of available goods is stated in the “Shipping” section in the footer of the website and is also displayed after the address has been provided in the ordering process.

5.2. If delivery is delayed by more than an additional 14 days, both contracting parties have the right to withdraw from the contract by email. The seller will refund any payments the customer may have already made.

6. Payment terms & retention of title

6.1. As part of the ordering process, you can choose from the available payment methods.

6.2 “Shopify Payments” is commissioned to process payments. This service in turn processes the payment with third-party providers (Klarna, credit cards, Paypal, ...). The shop operator has no influence on payment processing and cannot be held liable for it.

6.3. If the customer commissions third-party providers to process payments (Paypal, credit cards, etc.), their general terms and conditions apply.

6.4. If the customer does not pay the invoice after the payment deadline has expired, he will be in default of payment. In this case, we reserve the right to charge default interest or to withdraw directly from the purchase contract.

6.5 The delivered goods remain the property of the seller until full payment has been made.

7. Warranty and Guarantee

7.1. The warranty is determined by legal regulations.

7.2. An additional voluntary guarantee only exists if this is expressly stated by the seller for products.

8. Liability

8.1. The statutory eligibility requirements apply to the seller's liability for damages. In addition, the following exclusions and limitations of liability apply.

8.2. The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.

8.3. To the extent that the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

9. Storage & modification of the contract text

9.1 You can view the most current version of the General Terms and Conditions at any time on the website or in the online shop at www.ketoreto.at. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website regularly for possible changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

9.2 To save the contract text, the customer can also print out the terms and conditions at any time or request them by email to info@ketoreto.at.